18/3/2018, my client admitted at Hospital Salam under Dr Lim pediatrician. I’ve spoke to him via phone call because I live in Kuala Lumpur. I also dealt with billing department regarding the requirements letter sent by the insurance company before the Pre Authorization Letter can be issued. The commitment given by the billing department staff, Cik Elina, was fantastic. She asked for my phone number and gave me a call after she faxed the requirements letter to the PruBSN Takaful at 9.02pm. After that I called the customer service to make sure they received it, so that PAL will be issued as soon as possible. 9.30pm Cik Elina called me telling that PAL had been issued. 9.31pm received SMS from PruBSN Takaful mentioned that PAL had been issued. Once again, special thanks to Dr Lim and Cik Elina for their cooperation.

Tq vy much to dr lim choon hai specialist kanak kanak...when we facing problem he help us to settle down for my baby boy szjun...tq vy much...